Deliveries

Delivery of your Cellōa package

Delivery takes 2 to 7 days, and every order is tracked to your door.

Customer service info: our team responds to all your requests within 24 hours.

Where do you deliver?

Delivery is possible anywhere in the world. Secure home delivery anywhere in the world.

How much does delivery cost?

Delivery costs vary from country to country and according to the type of delivery selected. For example, delivery is free in the United States.

Customs fees

Depending on your place of residence, customs fees may be requested by your delivery agent and are in no way dependent on our will.

ADDITIONAL CHARGES AT THE TIME OF ORDER

Some banks charge additional fees for your online purchases. These fees vary from a few cents to $5 and are proportional to the amount of your order and are beyond our control. When you place an order on our website, we only receive the amount indicated at the time of payment.

If you notice an additional charge for your purchase on our site, please contact your bank. In some cases, it is possible to get a refund.

This is rare and happens on about 1% of orders.

EXCHANGES AND RETRACTION

If your Cellōa patches are not to your liking, you have a 60-day withdrawal period from delivery. Please note that you are responsible for the return shipping costs. If this is your case, please contact us at the following address: info@try-celloa.com

On the other hand, if your Cellōa patches have a manufacturing defect or an anomaly not related to misuse, we will exchange them. You have 60 days after receiving your patches to contact us.