Returns and Refunds

Our goal is your satisfaction.

Our standard return policy is 60 days. If more than 60 days have passed since your order was delivered, we are generally unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. There must be a noticeable defect.

Perishable products such as gift cards cannot be returned. To complete your return, we need a receipt or proof of purchase.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. Items must be shipped back at your own expense using a trackable shipping method.

There are some situations where only partial refunds are given: (if applicable)

• Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error.
• Any item returned more than 60 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If your request is approved, your refund will be processed and automatically applied to your credit card or original payment method.

Late or missing refunds (if applicable) If you have not yet received a refund, please check your bank account first. It may take some time before your refund is officially released. If you have not received your refund within 2 weeks, please contact us at info@try-celloa.com.

Exchanges (if applicable)

We will only replace defective or damaged items. If you need an exchange for the same item, please email us at info@try-celloa.com.

Returns (if applicable)

You must contact us at info@try-celloa.com.

We reserve the right to issue an approved refund as a voucher (store credit) for the value of the order instead of a refund to your original payment method.